Sunvista will consider the booking subject to cancellation if the full payment is not received on time. We advise our customers to submit a 50% advance payment as a booking fee to confirm the selected package and settle the remaining amount 30 days before the scheduled event/service. In case you decide to cancel your booking, please inform us in writing. No refunds will be issued after the event/service date. You are free to cancel your arrangements at your convenience by sending an email or written notification from the individual who made the booking. Cancellation charges will apply as per our policy. Booking modifications or cancellations are subject to our cancellation policy and company's terms.
| Cancellation period | Cancellation Policy |
|---|---|
| Cancellation before 30 days | 25% of net cost of package |
| Within 30 to 15 days | 50% of total cost of package |
| Within 15 days or less | 100% of total cost |
For assistance, alterations, or cancellations regarding your package, please reach out to Sunvista. However, customers are responsible for any charges related to the cancellation or modification of bookings. Sunvista is readily available to facilitate modifications or changes to your package. In the event that your service is impacted by unexpected changes such as extreme weather or natural disasters, we will make efforts to accommodate alterations and offer alternative dates if your event/service has not yet commenced. Please note that all booking vouchers will be issued three days before the scheduled event/ service.
There will be no refund provided of any amount because of lack of resources or natural calamities.
Any information provided by customers during online booking, such as their address, name, email ID, and credit card details, is treated as confidential. We guarantee that this information will not be sold or disclosed to anyone, except for third parties or suppliers who are directly involved in the processing of the order. Prior to sharing any details, we ensure that these parties adhere to our privacy policy and established safety procedures. The confidentiality and security of customer information are of utmost importance to us.
If you encounter any issues or have complaints about our services, please feel free to approach our representative at any time. In the event that your concerns are not addressed, you can submit a written complaint to us. We commit to responding within three days, providing your booking reference and furnishing all necessary information. Our team is dedicated to assisting you, and our service staff will work diligently to resolve your problems as promptly as possible. Your satisfaction is our priority, and we are here to help ensure you have a positive experience.
If you wish to have travel insurance for your trip, it is your responsibility to make the necessary arrangements, as Sunvista does not provide any travel insurance services.
Sunvista assumes no liability for hotel, transportation, or any third-party services. Responsibility for hospitality lies with the hotels, while transporters are accountable for any travel delays. Travelers are responsible for the safety of their personal documents and belongings, and Sunvista disclaims any liability in this regard. If a promised service in your package, documented in your vouchers, is not provided, we may compensate for the inconvenience or arrange for alternative services. We urge you to obtain all details of your package in writing through www.sunvista.ky. Sunvista will not be liable for any stay in a hotel unless supported by written documents from us. We also disclaim responsibility for hotel star ratings and services. We advise customers to check hotel ratings and customer reviews before booking.
Prior to making any hotel reservations, we recommend checking photos and reviews to avoid inconvenience during your holidays. We wish you an enjoyable and memorable vacation.
Some hotels may require a non-refundable deposit upon booking, so it's important to review the refund policy beforehand. Customers are requested to pay a partial amount for booking confirmation, with the remaining balance due upon confirmation receipt.
Check-in time at the hotel – 3:00 PM
Check-out time at the hotel – 10 AM to 12 PM
Breakfast time at International hotel – 7:30 AM to 10 AM
Late check out and early check-in shall be applicable according to availability of rooms on hotel. It can be charged extra. Sunvista shall not be liable for any extra charges from hotels for late check-out or early check-in. In case of cancellation or delay of flight, customers may miss the chance of sightseeing. No refund shall be provided for this.
Sunvista assumes no responsibility for the accuracy of services in your package, as hotel photos are provided by the specific hotels. Consequently, Sunvista disclaims liability for the appearance of rooms. Our aim is to deliver the best possible experience to align with your expectations.
Following the cancellation of a booking, the amount shall be deemed non-refundable, and in some cases, this may be determined on a per-person basis. Cancellation charges are established based on the region and specific policies. It's important to note that the cancellation policy may vary for each package.
Sunvista retains the right to not refund the deposit amount. In situations involving medical issues, sickness, etc., cancellation charges may apply as per the established policy.
Customers are strongly advised to carry a valid photo ID and any voucher provided for hotel check-in, as presenting these documents is essential to access booked services. Failure to present vouchers during check-in may result in the hotel denying access, and in such cases, Sunvista shall not be held liable for any inconvenience caused. In the event that the specific hotel is overbooked, we will make arrangements for an alternative hotel. Consumption of excessive hard drinks and becoming overly intoxicated during the flight is discouraged to avoid complications during immigration and upon arrival. Customers are responsible for any increases in taxes that may occur.
A 4% transaction charge will be applied to the total amount for online payments, and no refund of transaction charges will be provided in case of booking cancellation. For payments made using an American Express payment card, a 6% non-refundable transaction charge will be levied. Rates may increase due to the time gap between the quotation date and the booking date. In such cases, customers will be required to cover the additional amount. To avoid any issues with rates, prompt booking is recommended. Confirmation will be considered upon receipt of the booking payment. Payment for the package can be made through credit card, EFT or cash deposit to our bank account.
Sunvista shall not be held responsible for any compensation if a customer or the company is compelled to cancel a booking due to external and uncontrollable circumstances.
We kindly request our customers to carry booking vouchers and e-tickets along with a valid ID. To confirm a booking, a minimum booking amount must be paid. Sunvista will not be held liable for any refund, traveller visa, or other applicable charges. Visas shall remain valid for up to 6 months from the date of return. Additional charges in the booking will be collected from the customer. Certain surcharges may apply above and beyond the package. Customers are required to make an advance payment for the confirmation of the booking and settle the balance amount as per the discussions with the company.
At Sunvista, we are committed to delivering high-quality services to our customers at the best prices. However, circumstances or market conditions may lead to changes in the date of issue, but this does not impact the existing position. We do not provide any warranty or representation, nor do we undertake any responsibility for the complete quality, accuracy, or content of this site. In cases where debit/credit card information, billing addresses, and verification numbers cannot be verified in a timely manner, we will not be held responsible for any resulting losses. Additionally, we are not liable for any changes in rates or other amendments during the billing and verification process. We collaborate with hotels and various vendors to arrange packages, putting forth our best efforts to provide a satisfactory standard of services. Sunvista shall not be held responsible for any form of compensation if a customer or the company has to cancel a booking due to uncontrollable situations.
It is imperative that the visa remains valid for a minimum of 6 months from the date of the return. Payments, especially in the case of group packages, will be non-refundable once the booking is confirmed. There are specific situations where payments shall not be refundable. For bookings involving a larger number of visitors, cancellation charges will be determined based on the total cost of the package or as per the policies of the supplier, hotel, and transport vendors.